Terms & Conditions — ggmon Platform

In these Terms & Conditions, the following terms have the meanings set out below unless the context requires otherwise:

These Terms & Conditions constitute a legally binding agreement between you (the User) and the Company. By taking any of the following actions, you signify your full and unconditional acceptance of these Terms:

• Accessing or browsing the Platform;
• Completing the account registration process;
• Making a deposit or placing a bet;
• Claiming any bonus or promotional offer;
• Continuing to use the Platform after any amendment to these Terms has been published.

These Terms are supplemented by our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of a conflict between these documents, these Terms & Conditions shall prevail unless otherwise stated.

To register and maintain an Account on the Platform, you must satisfy all of the following eligibility requirements at all times:

• Age: You must be at least 21 years of age. The Platform is strictly prohibited for persons under the age of 21. The Company reserves the right to request proof of age at any time and to close any Account found to belong to an underage individual.
• Residency: You must be a resident of Indonesia or otherwise accessing the Platform from a jurisdiction in which online gambling is not explicitly prohibited at the individual user level.
• Legal Capacity: You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• Single Account: You may hold only one Account on the Platform. Duplicate accounts are prohibited and will be closed, with any balance forfeited.
• Own Identity: You must register using your own true identity. Registering on behalf of another person or using a false identity is strictly prohibited.
• Not Self-Excluded: You must not be subject to an active self-exclusion order on the Platform or any affiliated platform operated by the Company.

To access the Services, you must register an Account by providing accurate, complete, and current information as requested during the registration process. You agree to promptly update your Account information if any details change.

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. Any activity carried out under your Account credentials will be deemed to have been carried out by you personally, and you accept full responsibility for all such activity.

You must notify ggmon support immediately at [email protected] if you suspect any unauthorized access to your Account or any security breach.

The Company reserves the right to decline any registration application at its sole discretion without providing a reason.

The Company is required under its licensing obligations to conduct Know Your Customer (KYC) verification on all Members. KYC verification may be triggered at registration, prior to the first withdrawal, upon reaching specified cumulative deposit thresholds, or at any time the Company deems necessary.

Standard KYC documentation requirements include:

• Identity document: A clear, unaltered copy of your Indonesian national identity card (KTP / Kartu Tanda Penduduk) or valid passport.
• Proof of address: A recent utility bill, bank statement, or official government correspondence (dated within 90 days) showing your registered address.
• Payment method verification: Evidence of ownership of the bank account or e-wallet used for deposits (e.g., a screenshot of the BCA, BRI, BNI, Mandiri, OVO, DANA, or GoPay account in your name).
• Source of funds: In cases of large cumulative deposits, documentation evidencing the legitimate source of funds may be requested.

Withdrawals may be suspended pending completion of KYC verification. The Company will not be liable for any delay in processing withdrawals caused by a Member's failure to provide required documentation within the stipulated timeframe.

Deposits to the Platform Wallet are accepted in Indonesian Rupiah (IDR) via the following approved payment channels:

• Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

The minimum deposit amount is Rp 25.000 unless a specific promotion specifies a different minimum. The maximum deposit per transaction is subject to the limits of the relevant payment channel and the Company's internal risk thresholds.

All deposits must originate from a payment account registered in your own name. Third-party deposits — deposits made from an account belonging to another person — are strictly prohibited and will result in the immediate suspension of your Account pending investigation.

The Company reserves the right to reverse or refuse a deposit if there are reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms.

Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, subject to the following conditions:

• Your Account must be fully KYC-verified before any withdrawal is processed.
• The minimum withdrawal amount is Rp 50.000.
• Withdrawals must be made to a bank account or e-wallet registered in your own verified name.
• Any active deposit bonus must have met the applicable wagering requirement before the associated funds can be withdrawn.
• The Company may apply enhanced due diligence reviews for withdrawals exceeding Rp 50.000.000 per transaction or per 7-day rolling period.

The Company reserves the right to delay or declin e a withdrawal request if the Account is under investigation for suspected fraud, bonus abuse, or any breach of these Terms. In such cases, the Company will notify the Member and provide a reasonable opportunity to respond before any final determination is made.

The Company may, at its discretion, offer promotional bonuses, free bets, cashback offers, reload bonuses, and other incentives to eligible Members. All bonuses are subject to the following general conditions, in addition to any specific terms published alongside each individual promotion:

• Bonuses are available to verified Members only, unless a specific promotion explicitly states otherwise.
• Each promotion may only be claimed once per Member, household, IP address, device, or payment method, unless the promotion terms expressly state otherwise.
• Bonus Funds carry a wagering requirement that must be met before any associated winnings can be withdrawn. The applicable wagering multiplier will be stated in each promotion's specific terms (e.g., "10x wagering on the bonus amount").
• Wagering requirements must be completed within the timeframe specified in the promotion. Uncompleted bonuses expire at the end of the stated period and are forfeited without compensation.
• Certain game types — including but not limited to live dealer baccarat, togel lottery, and certain progressive jackpot slots — may contribute at a reduced rate (or zero rate) toward wagering requirements. Refer to each promotion's specific terms for game contribution rates.
• The Company reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice, provided that changes do not retroactively affect bonuses already in active play.
• Bonus abuse — including but not limited to systematic low-risk betting to satisfy wagering requirements, collusion, or the use of automated betting software — will result in the forfeiture of all Bonus Funds and associated winnings, and may result in Account suspension.

All games and betting markets available on the ggmon Platform are governed by their respective product-specific rules, which are accessible within each game interface or betting market. By placing a bet or initiating a game session, you confirm that you have read and accept the applicable game rules.

The following general gameplay conditions apply across all Services:

• Finality of Results: All game outcomes and bet settlement decisions are final once the result has been officially determined and confirmed by the relevant system or studio. No result will be reversed except in the case of a verified technical error.
• Technical Errors: In the event of a technical malfunction, disconnection, or software error that materially affects the outcome of a game or bet, the Company reserves the right to void the affected round or bet and return the staked amount to the Member's Wallet. The Company is not liable for any perceived winnings that result from a demonstrable technical error.
• Minimum and Maximum Stakes: Each game and betting market carries its own minimum and maximum stake limits, displayed within the game interface or market listing. The Company may adjust these limits at any time.
• Odds Accuracy: All sportsbook odds are subject to change up until the point at which a bet is confirmed. The odds displayed at the moment of bet confirmation are the odds that apply to that bet. For mix parlay (accumulator) bets, if one or more legs are voided, the remaining legs are settled at revised odds.
• Live Betting: In-play (live) bets are accepted at the Company's discretion. The Company reserves the right to suspend live betting markets at any time without notice, including in the event of connectivity issues or data feed delays.

The following conduct is strictly prohibited on the Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of Wallet balance and any pending winnings, and reporting to relevant authorities:

• Registering more than one Account (whether under your own name or under a false identity);
• Using software, bots, scripts, algorithms, or any automated system to place bets or interact with the Platform;
• Exploiting software bugs, errors in odds, or any technical vulnerabilities in the Platform;
• Match-fixing, collusion with other players, or any form of cheating in live dealer or multiplayer games;
• Using the Platform to launder money or process proceeds of any criminal activity;
• Depositing funds sourced from stolen payment instruments or unauthorized bank accounts;
• Engaging in systematic bonus abuse, including multi-accounting for bonus purposes;
• Threatening, harassing, or abusing Platform staff or other Members through any communication channel;
• Circumventing any geographic restriction, self-exclusion measure, or account limit imposed by the Company.

The Company reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Failure to complete KYC verification within the stipulated timeframe;
• Reasonable suspicion of fraudulent activity, money laundering, or prohibited conduct;
• Receipt of a valid legal order, regulatory directive, or law enforcement request;
• Account inactivity for a continuous period exceeding 12 months (dormant account policy).

Upon closure of an Account for reasons other than confirmed fraud, any verified real-money balance (excluding Bonus Funds and associated winnings) will be returned to the Member via the original deposit method within 14 business days, subject to completion of any outstanding KYC requirements.

Members may also voluntarily close their Account at any time by contacting support at [email protected]. Voluntary closure requests will be processed within 5 business days.

To the maximum extent permitted by applicable law, the Company's total aggregate liability to any Member arising out of or in connection with the use of the Platform — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the total amount deposited by that Member in the 30-day period immediately preceding the event giving rise to the claim.

The Company shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages, including loss of profit, loss of data, or loss of business opportunity;
• Any loss or damage arising from a Member's reliance on information published on the Platform, including odds, statistics, or game descriptions;
• Interruptions to the Platform caused by Force Majeure events, scheduled maintenance, or third-party infrastructure failures;
• Any loss arising from unauthorized access to a Member's Account where the Member has failed to maintain adequate credential security;
• Any actions or omissions of third-party payment providers, game studios, or live dealer studio operators that affect the Member's experience or outcome.

Nothing in these Terms excludes or limits the Company's liability for death or personal injury caused by its own gross negligence, or for any liability that cannot be excluded by law.

The Company collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

The Company employs 256-bit SSL encryption, secure server infrastructure, and strict internal access controls to protect Member data. Personal data is retained for as long as necessary to fulfill the purposes described in the Privacy Policy, and in any event for the minimum period required by the Company's licensing obligations.

The Company does not sell, rent, or otherwise transfer Member personal data to unaffiliated third parties for commercial purposes. Data may be shared with KYC verification providers, payment processors, fraud-prevention services, and regulatory authorities as required by law or licensing conditions.

ggmon is committed to promoting safe, responsible, and sustainable gambling behavior. The Platform provides the following self-management tools, accessible through your Account settings or by contacting support:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account.
• Loss Limits: Define the maximum loss you are willing to sustain within a given period.
• Session Time Limits: Receive automatic reminders or log-out prompts after a specified duration of play.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a minimum of 30 days or indefinitely. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Check: Periodic on-screen notifications displaying your session duration and net wagering result.

If you believe that gambling is negatively affecting your finances, relationships, or mental health, please visit our dedicated Responsible Gaming page for detailed guidance and support resources. You may also contact our support team at [email protected] at any time to discuss your options — including self-exclusion — in confidence.

The Company reserves the right to amend these Terms & Conditions at any time. When material changes are made, the Company will update the "Last updated" date at the top of this page. Where the Company determines that changes are significant, reasonable efforts will be made to notify active Members via the email address registered to their Account.

Your continued use of the Platform following the publication of any amended Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request Account closure as described in Clause 11.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed. Any dispute arising out of or in connection with these Terms that cannot be resolved by mutual agreement between the parties shall be submitted to binding arbitration in accordance with the rules of the relevant arbitral institution designated by the Company's licensing authority.

Members acknowledge that online gambling is subject to complex and varying legal frameworks across different jurisdictions. It is the Member's sole responsibility to verify that accessing and using the Platform is lawful in their jurisdiction of residence. The Company makes no representation that the Services are lawful in all jurisdictions.

These Terms are written in English. In the event of a conflict between any translation of these Terms and the English version, the English version shall prevail.

For any questions, concerns, or complaints relating to these Terms & Conditions, or to exercise any rights described herein, please contact the ggmon support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
• Languages: English and Bahasa Indonesia
• Response Time: We aim to acknowledge all written enquiries within 24 hours (WIB)

Complaints will be handled in accordance with the Company's internal complaints procedure. If you are not satisfied with the outcome of the internal procedure, you may escalate your complaint to the relevant licensing authority in accordance with the procedures established by that authority.